Frequently Asked Questions

 

 

Is it free to visit the National Anzac Centre?

The business model developed for the National Anzac Centre provides for the on-going sustainability of the Centre, and the wider Albany Heritage Park.

While the Centre is operated on a commercial basis, it is not run to generate a profit. All revenue from entry fees provide for the upkeep and operations of the National Anzac Centre, the Princess Royal Fortress, and other attractions of the Albany Heritage Park, such as the Desert Mounted Corps Memorial.

In setting ticket prices, we have struck a balance between affordability and financially sustainable operations. Extensive research of entry fees to other, major visitor experiences in the region, state and nation demonstrate ticket prices for the National Anzac Centre are favourable and represent good value.

Admission fees are for accessing the National Anzac Centre interpretive experience. Access to other exhibits and memorials and the surrounding grounds is free of charge.

Adults - $25.00

Concession* - $21.00

First Child (5-15 years old) - $11.00

Every child thereafter - $6.00

Children under 5 years - Free

Visitors can access Princess Royal Fortress displays and buildings in the grounds surrouding the National Anzac Centre free of charge. These buildings are open between 9am and 5pm every day of the year (except Christmas Day).

*Concessions are extended to holders of Australian and New Zealand Government issued concession cards and all Australian and New Zealand Tertiary Students with a current Student ID.

How do I buy a ticket?

Entry tickets are available at the front counter located within the National Anzac Centre or at The Forts Store Boutique. Tickets may be purchased using cash, EFTPOS or Visa and MasterCard credit cards only. 

Personal Cheques, Bitcoin, Diners, and American Express are not accepted.

Is it free to visit Princess Royal Fortress?

Entry is free, with gold coin donations encouraged.  A donation box is located outside the Barracks building.

Albany Heritage Park volunteers provide guided access to these facilities. Tours start at the Princess Royal Fortress Guard House at scheduled times. 

Can I leave the National Anzac Centre and return the same day?

Visitors to the National Anzac Centre may leave the building and return on the same day of purchase. To validate this benefit visitor/s must have their hand or wrist stamped with the National Anzac Centre re- entry stamp prior to leaving the venue. At re-entry, the visitor/s is required to show their stamped hand or wrist.

What provisions are available for visitors with special needs?

The National Anzac Centre is a supporter of the Western Australian Companion Card initiative and allows Free of Charge entry to Companions actively engaged in providing assistance to fee-paying visitors requiring assistance.

Subject to availability, a wheelchair is provided for use by visitors to the National Anzac Centre. This is available from the visitor service agent at the reception counter.

Service Dogs engaged in the provision of assistance to their handler are permitted within the National Anzac Centre. No other animals are allowed entry.

Can I leave or store personal items anywhere while visiting the National Anzac Centre?

No cloaking or storage facility is available at the National Anzac Centre or Princess Royal Fortress. Visitors may wish to consider leaving unrequired items in their car. School bags are not permitted in the National Anzac Centre.

As a relative of an Anzac, do I have to pay admission?

All visitors to the National Anzac Centre must pay an admission fee. Serving, and ex-service, personnel are offered concessional entry to the National Anzac Centre as follows:

  • A 50% discount is offered to those bearing a valid current serviceperson ID or Australian or New Zealand Department of Veteran's Affairs Gold Card. 
  • Free of Charge entry is extended to Australian and New Zealand serving military personnel in uniform.
How can organised commercial groups plan their visit?

Organisers of commercial group visits should contact the Albany Heritage Park Administration Officer at info@nationalanzaccentre.com.au

How long does it take to go through the National Anzac Centre?

The National Anzac Centre provides a deeply immersive experience combining traditional museum display and exhibition techniques with highly interactive, multi-media interpretive content.

A casual visitor could expect to tour the National Anzac Centre in around one-hour. A visitor engaging fully in the available content could expect to spend two to three hours.

As entry to the National Anzac Centre also includes entry to the buildings and exhibits of Princess Royal Fortress, a visitor could easily spend half a day in the precinct.

What else can I do at Albany Heritage Park?

The Albany Heritage Park incorporates a range of significant pre- and post-European cultural and historical attractions – many with military connections – including Princess Royal Fortress, the Desert Mounted Corp Memorial, Padre White Lookout, and the Avenue of Honour.

The Park also provides for a suite of recreational pursuits including bush walking and mountain biking on marked trails, and road cycling. These are extended through annual events such as the Urban Down Hill Challenge, Australian National Soap Box Derby and Mt Clarence Hill Climb motor race.

Is the National Anzac Centre suitable for young children?

Due to the presence of strong war themes, the National Anzac Centre is not generally recommended for children seven years old or younger.

Can I smoke at the National Anzac Centre?

The National Anzac Centre and Princess Royal Fortess is a no-smoking venue in compliance with the Tobacco Products Control Regulations 2006. Smoking is not permitted anywhere within the venue or within five metres of any entry or exit.

What does the National Anzac Centre Star represent?

The National Anzac Centre brand mark is a nine-pointed star formed by a continuous, intertwined line. Designed by Block Branding, the brand mark represents the formation of a unified Anzac spirit forged through Australia's and New Zealand’s joint effort and sacrifice as a combined army corps in the First World War.

The intertwined line is continuous to represent the enduring nature of the Anzac story and the lasting legacy of our servicemen and women’s efforts in forging our national identity.

The nine points of the star represent New Zealand and the eight States and Territories of Australia.

The colours of the National Anzac Centre Star are the colours of the military battlefield – the uniforms, the cliffs, Gallipoli Cove – and the coastal saltbush and weathered granite of Albany – the point of departure and, for many, their last sight of Australia.

Can I bring my dog?

No animals can enter the National Anzac Centre or Princess Royal Fortress buildings unless it is a registered assistance animal. You are welcome to take your dog around the grounds of the Albany Heritage Park provided you clean up any waste it creates and keep them on a lead at all times.

Can I use my drone for recreation, photography or videography at the Albany Heritage Park?

All drone operators at the Albany Heritage Park (including the Princess Royal Fortress and National Anzac Centre) must have authorisation from the City of Albany. Please contact the City of Albany in normal business hours on 6820 3000 or email staff@albany.wa.gov.au for further information.

Do I need to pre-purchase tickets?

There is no need to pre-purchase tickets, as there is no timed entry. Should the National Anzac Centre be at capacity, there is only a 5-10 minute wait until you can enter.

Can I request a member of my family or a person of interest to me to follow through the exhibit?

As you make your way through the National Anzac Centre you will follow the story of 1 of 32 men and women involved in different aspects of the First World War. These people have been thoroughly researtch and have first hanf accourns as well as artefacs and verifiable records on display to support their stories and ensure that you have the best experience possible.

Due to the countless hours of research time that is takes to thoroughly researcha  complete story and curate displays we are unable to offer a customised visitor experience.

You may wish to visit the National Archive website to view the digitised records of your chosen person at www.discoveringanzacs.naa.gov.au  

We also recommend using the Australian War Memorial database or National Archives of New Zealand as another resource when researching a person of interest to you in World War 1.

Can I hire the National Anzac Centre, Princess Royal Fortress or Albany Heritage Park grounds for an event?

The Albany Heritage Park is a public space for general public access and use. The City of Albany does not accept bookings for use of the grounds, with activities to be held on a first in basis. Organised activities that have an impact on the operations of the National Anzac Centre, Forts Store or Princess Royal Fortress do require assessment and approval.

An activity is not approved until the City of Albany is satisfied that organisers have met all conditions and approval has been granted in writing. If you are unsure whether your activity will have an operational impact please contact the National Anzac Centre Administration Officer on (08) 6820 3500 to discuss.

If your activity is an event, you may need to complete an Events Approvals Application. Please visit http://albany.wa.gov.au/utility/events/organising-an-event/ for more information

Aboriginal and Torres Strait Islander peoples are advised that this exhibition may include names, images, and references to people who have since passed away.

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